Programs Manager

We are recruiting a Programs Manager

We are looking for a committed and enthusiastic Programs Manager to maintain the high quality service we provide and to enable Project MAMA to grow. This person will be based in our office in Easton (Bristol).

You will need to have expertise in managing teams, strategy, growth, and sustainability within support services or third sector. This will mean evidence of a track record in engaging and building diverse stakeholder relationships, and a passion for maternal health outcomes.

The Organisation

Project MAMA is a peer support service launched in March 2018, offering antenatal, birth and postnatal support to women who are asylum seekers, refugees, or displaced women. We support women in Bristol through linking mamas with specialist birth companions who provide nurturing support to women who have overcome significant adversity on their journey to motherhood. Our work aims to ensure these women are able to experience equality when accessing maternity services.



We believe that every woman has the right to give birth safely, make her own empowered choices, and receive the support she needs for a positive birth and early parenting experience.



Solidarity not Charity – We show active solidarity with marginalised migrant women in Bristol. We are person-focused and so are able to meet the diverse needs of the women we serve.

Radical nurturing Our practice is built on the fundamental belief that all mothers-to-be need compassion, support, care, and space leading up to the birth of their children, a fundamental right as a mother. It is our belief that women have the right to be supported through their pregnancy and beyond in order to harness their power and to give birth safely.

Bolstering of resilience Despite the serious challenges that these women face, they are often extremely strong and resilient. They also come from incredibly diverse cultural backgrounds which hold knowledge of valuable birthing practices. We honour their rich lived experiences, culture, and knowledge and promote this in the work we do.

Growing community Project MAMA is informed by the community it serves. Connecting women in a safe space allows for peer support and supportive friendships to thrive. It supports the building of an interdependent community where bonds are made through the shared experience of being and becoming mothers.


Position Title: Programs Manager

Reports to: CEO and Board of Trustees

Direct reports: Mother Companion volunteers, Drop-in volunteers, Press Officers, Administrative assistants.

Based at: Easton Business centre Felix Road BS5 0EH & St. Pauls Drop-in Hub (Fridays)

Hours: 22.5 based over 3 days per week (flexible working negotiable)

Term: Fixed-term contract for one year, with possible extension (pending successful probationary period of 3 months)

Salary: £27,000 Pro rata

Benefits:  Workplace Pension after probationary period, 30 days annual leave plus public holidays & 1 day for International Women’s Day.


Closing Date for applications: 17/07/2019 at 5pm

Interview Date: Week beginning 29/07/2019

Proposed Start Date: 09/09/2019


To apply: Please send us a cover letter (maximum 2 pages) outlining how you meet the key selection criteria and your CV with name and details of two references to:

Please get in touch if you require assistance with this or further information on the role.

The Role

The Programs Manager is a fundamental role in achieving the organisation’s mission. With a focus on sustainability, the Programs Manager is accountable to the Project MAMA Board of Trustees and CEO and has ultimate responsibility for execution of the strategic plan, operational plans, and participates the day-to-day running of the organisation. We are seeking an experienced, collaborative leader with expertise in advocacy within the community services sector, who has a passion for maternal and/or women’s health outcomes.




Alongside the CEO, in strategic and operational management the Programs Manager will:

  • Execute Project MAMA’s strategic plan with a focus on sustainability;
  • Diversify and strengthen our funding sources through strategic partnerships and fundraising;
  • Work with the Board and team to deliver on fundraising, communications and program strategies and plans;
  • Provide leadership, direction and advice in the development of program, operational and financial plans, including review and evaluation for ongoing success, and effective management of change and growth;
  • Maintain the organisation’s operational policies and procedures, and ensure charity commission, GDPR and regulatory compliance;
  • Ensure that the Board is provided with timely, strategically focused reports in advance of each Board meeting;
  • Ensure that the Board is fully informed on the functioning of Project MAMA, including proactively advising the Board of risks to the organisation.

In financial and resource management, the Programs Manager will:

  • Be responsible for developing and maintaining sound financial practices and policies;
  • Work with staff and the Board to prepare the annual budget and prudently manage Project MAMA’s financial resources within budget allocations;
  • Ensure charity commission and regulatory compliance.

In client-facing work, the Programs Manager will:

  • Attend initial assessments with clients referred to the project to introduce the parameters of the service, conduct thorough risk and needs assessments, and fully explain consent policies;
  • Attend the drop-in hub at least bi-monthly to ensure quality of service, compliance with values and ethos of organisation and maintain safeguarding standards.


Working with team members and volunteers, the Programs Manager will:

  • Develop, model and maintain a collaborative organisational culture that aligns with the mission and values of Project MAMA, to attract, reward and retain skilled team members and volunteers;
  • Ensure that  team members are supported within their roles through effective professional development and learning opportunities;
  • Effectively manage and support the writing of reports and the welfare of the team as a whole.


Alongside the CEO, In advocacy and communications, the Programs Manager will:

  • Be jointly responsible for driving Project MAMA’s advocacy strategy and implementation, in conjunction with the Board and team;
  • Contribute to a more equitable, respectful, and mother-centred maternal health system for every mother by pursuing partnerships; raising awareness of the barriers to care; and advocating for the benefits of doula support, particularly for women experiencing socio-economic disadvantage;
  • Pursue and build collaborative partnerships with relevant healthcare providers, community organisations, government departments and other stakeholders;
  • Oversee Project MAMA’s internal and external communications to ensure that the organisation’s image and reputation aligns with our mission and values.


In programs, the Programs Manager will:

  • Oversee and ensure the effective development and implementation of Project MAMA’s programs including Mother Companions training, facilitate ongoing educational development of volunteers alongside any future programs;
  • Ensure that Project MAMA’s programs align with the strategic plan, vision, mission and values of the organisation;
  • Ensure that our programs and the communities we support are recognised and supported by all team members and volunteers, as the heart of our vision and work.

In addition, you may be requested to undertake any other duties as required by the organisation.



In line with Project MAMA’s strategic plan:

  • Creation and implementation of viable development strategies and operational plans.
  • Effective program development and delivery with clear measurable goals.
  • Increase Project MAMA’s strategic partnerships and network.
  • Effective advocacy and influence at all levels.

In line with best practice leadership and management:

  • Successful human resource management and team development.
  • Effective and efficient management of organisation administration.
  • Effective management of legal and governance compliance, including reporting as required.
  • Work collaboratively with the CEO and Board of Directors, ensuring timely reporting on key issues and provision of strategic advice
  • Effective and harmonious communications and relationships with staff, volunteers and other stakeholders.



The right candidate is a project manager or coordinator with a history of effective leadership and governance, from within a community services or health organisation, preferably with established networks within the maternal health sector.

We are looking for someone who is entrepreneurial, enjoys a challenge, is self-directing in their work, has a track record of delivering outcomes, including diverse income streams, developing strong collaborative teams, and a network of engaged partners.



Skills and experience


  • A track record in leading and developing a charity/not-for-profit organisation;
  • A track record in safeguarding leadership and revising and implementation and review of organisational policy, procedure and protocol;
  • Track record in managing services and teams;
  • Experience recruiting and supervising team members;
  • Experience managing a team and conducting supervision with team members;
  • A track record of being self-directive and being a proactive manager;
  • A track record of ensuring organisational policy, procedure, ethos and values are maintained;
  • Proven track record leading business development for an organisation;
  • Good knowledge and understanding of the role of doula, the ‘childbirth year’ and maternal health system within the UK, and a desire to advocate for better health outcomes for women experiencing disadvantage at both an individual and societal level;
  • Good knowledge and understanding of working with diverse communities;
  • Excellent presentation, communication and advocacy skills;
  • Previous experience managing financial resources within budget allocations;
  • Track record of producing high-quality annual reports and impact reports;
  • Educated to A level (or equivalent by experience);
  • Demonstrable commitment to human rights, equality, diversity & inclusion, anti oppressive and anti-discriminatory practice;
  • Understanding of the experience and needs of asylum seekers, refugees and other displaced persons.



  • Experience with fundraising, grant writing;
  • Managing the specific need of volunteer team members;
  • Understanding of the National Referral Mechanism and a working knowledge of the asylum system in the UK.


Qualities and attributes

Ability to demonstrate and provide team leadership for the following essential qualities and attributes:

  • Passion for, and commitment to, our mission and values;
  • Strong sense of accountability and responsibility for achieving roles, KPI’s and Project MAMA’s strategic and operational plans;
  • Ability to manage competing demands and identify priorities with limited timeframes and resources;
  • Collaborative, inclusive and supportive leadership and management style;
  • Commitment to transparent, open, authentic communication;
  • Comfortable being self motivating and working in an informal, flexible workplace;
  • Experience reporting to, and working with, a hands-on Board.


*This post is open to female identifying applicants only as being female is deemed an occupational requirement as permitted by Schedule 9, Paragraph 1 of the Equality Act 2010.

Project MAMA is committed to equality and diversity and strongly encourages applications from women with lived migrant experience, those who identify as having disabilities, from BME backgrounds, and the LGBTQ+ community.

The employment of an applicant is contingent on satisfactory references and an enhanced DBS check.

Registered Charity Number 1182112

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